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Complaints and Feedback

Complaints

Customer service form

Angry, hurt, distressed?  Think that things should not have happened the way they did?

 If something has gone wrong it is very important that we know about it.  We are all human and mistakes occur, we are also working in an often stressed situation with limited resources.

 If we have made a mistake we need to know about it so that we can apologise, but also to make sure that we learn from our mistakes and prevent them from happening in the future.

 We are sorry for your distress.  Please tell us what has happened.

To make a complaint please complete a Patient Complaint Form or write to the practice manager who will deal with your concerns appropriately. Completed forms can be emailed to tredegar.feedback@nhs.net, posted or hand delivered for the attention of the practice manager. Please see our Complaints Procedure - Patient Information Leaflet for more information on the process. Please be aware that your email provider may not be secure so if you are concerned about this we advise you to drop off your complaint by hand.

If you prefer to not use the complaint form please make sure you indicate whether you want this to be treated as a complaint or more general feedback - see the Complaints Procedure - Patient Information Leaflet for more information.

If you wish to complain on behalf of someone else please ensure that you provide signed consent from that person.

If you would like help to make your complaint there is a free, independent service called NHS Complaints Advocacy that can help support you.  

Feedback

If you don't want to make a formal complaint but want to let us know something that went well, a suggestion for improvement or is a frustration you can let us know via our feedback form here or email us at tredegar.feedback@nhs.net  



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