This information is to be used by professionals and colleagues only and is not for general patient use.
Hospitals, Clinics, Hospices etc
If you wish to send patient correspondence to the practice via email please send it to: THCCG.firstname.lastname@example.org
Emails received are added to the patient record and then reviewed. This review may take several days so if the matter is urgent please call the practice as well to ensure a timely response.
If you wish to request a prescription for a patient please send it to: THCCG.email@example.com
Requests are processed once a day in line with our 24 hour turn around for prescriptions. If there is an urgent issue please call the practice as well to ensure a timely response.
Data Protection and Replies
Whilst we can guarantee the security of our inbox if you send a message from a none secure email we are not liable for any security risk this poses. Unless you use a secure email such as NHSmail (nhs.net) we will not be able to reply.
Inappropriate emails received to the practice workflow account will be deleted unread. Patients who wish to contact us online should use Patient Messaging for routine clinical issues, e-Consult for more urgent issues or the feedback email for complaints or to let us know how we are doing. It is the responsibility of the clinician, hospital etc to pass on relevant information to us and patients should not involve us or forward on to us information unless directly requested by the practice. This will use an alternative route - not the workflow email above