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Online Services

Sign up to GP online services and you'll be able to use a website or app to:

  • book or cancel appointments online with a GP - currently suspended due to the Coronavirus situation
  • order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
  • view clinical correspondence such as hospital discharge summaries, outpatient appointment letters and referral letters
  • send electronic non clinical, routine messages to the practice


The service is free and available to everyone who is registered with a GP.

Find out more about getting started here.


This service provides self-management advice for a wide range of issues and allows you to get GP feedback within 24 working hours without leaving the comfort of your home. You can access this service here but you must be registered at the Tredegar Practice.

Proxy Access - NEW

Proxy access allows a parent, relative or carer to manage online services on behalf someone else. 

Depending on the level of access required, the proxy user could book appointments for the patient, order repeat medication and access their medical record, e.g. test results.

See here for more information

Registering for Online Services

To be able to access Online Services you will need to bring in photo ID to reception who will give you the necessary details to allow you to complete the registration along with a list of websites and apps you can pick from. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record.

Problems with Online Services

If you have a question or problem with accessing or using online services please contact the website or apps support team first as they are more likely to be able to help.

However if you think there is a problem with the record itself for example a misfiled letter then please contact the surgery as soon as possible. See here for more information.

NHS App - New

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access, Evergreen Life or any other website or app you can continue to use it. You can use the NHS App as well.

For more information go to

With the new NHS login you should be able to sign up for the NHS App without having to come in to the practice with photo ID

I'm not good with the internet – where can I get help?

There are a number of different services for people who need internet training such as UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library.

Get tips on this website to help you become a more confident internet user, including how to keep yourself and others safe online.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website