The Tredegar Practice

020 8980 1822

Morning lines open from 8am to 12.30pm
Afternoon lines open from 2pm to 6.30pm

Complaints and compliments

We welcome any feedback about the good and not so good experiences of your care.

Feedback

For general feedback, good or not so good, you can email tredegar.feedback@nhs.net or respond to the askmyGP feedback you should receive every time you complete a request with us.

Complaints

We take complaints very seriously. If you would like to make a formal complaint regarding the surgery or the services we offer, please contact the Practice Manager in writing preferably by the email below. Every effort will be made to answer your concerns as soon as possible.

To make a complaint please complete a Patient Complaint Form or write to the practice manager who will deal with your concerns appropriately.

Completed forms can be emailed to tredegar.feedback@nhs.net, posted or hand delivered for the attention of the practice manager.

Please see our Complaints Procedure – Patient Information Leaflet for more information on the process. Please be aware that your email provider may not be secure so if you are concerned about this we advise you to drop off your complaint by hand.

If you prefer to not use the complaint form please make sure you indicate whether you want this to be treated as a complaint or more general feedback please see the Complaints Procedure – Patient Information Leaflet for more information.

If you wish to complain on behalf of someone else please ensure that you provide signed consent from that person.

If you would like help to make your complaint there is a free, independent service called NHS Complaints Advocacy that can help support you.