This information is to be used by professionals and colleagues only and is not for general patient use.
Hospitals, Clinics, Hospices etc
You can call us on 020 8980 1822
If you wish to send patient correspondence to the practice via email please send it to: nelondon.f84696-workflow@nhs.net
This replaces THCCG.f84696-workflow@nhs.net however any emails sent to the old THCCG address will still be received.
Emails received are added to the patient record and then reviewed. This review may take several days so if the matter is urgent please call the practice as well to ensure a timely response.
Pharmacies
If you wish to request a prescription for a patient please send it to:
nelondon.f84696-workflow@nhs.net
This replaces THCCG.f84696-workflow@nhs.net however any emails sent to the old THCCG address will still be received.
Requests are processed once a day in line with our 24 hour turn around for prescriptions. If there is an urgent issue please call the practice as well to ensure a timely response.
Insurance Companies, Solicitors etc
If you wish to send a request for a report or a request for access to records via email please send it to:
nelondon.f84696-workflow@nhs.net
This replaces THCCG.f84696-workflow@nhs.net however any emails sent to the old THCCG address will still be received.
Please make sure you include specific patient consent.
Due to COVID-19 we are not prioritising non-NHS work in line with BMA/LMC guidance so things will take longer than normal. Please keep this in mind before chasing non-NHS work.
Data Protection and Replies
Whilst we can guarantee the security of our inbox if you send a message from a none secure email we are not liable for any security risk this poses. Unless you use a secure email such as NHSmail (nhs.net) we will not be able to reply.
Inappropriate emails received to the practice workflow account will be deleted unread. Patients who wish to contact us online should use Accurx Triage for clinical matters or the feedback email for complaints or to let us know how we are doing. It is the responsibility of the clinician, hospital etc to pass on relevant information to us and patients should not involve us or forward on to us information unless directly requested by the practice. This will use an alternative route – not the workflow email above
